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FAQ

  • Can I get replacement/multiple graphics?
    In addition to our comprehensive range of trade show displays, we also offer a specialised graphics-only service. Whether you require replacements due to damage, misplacement, or simply seek additional graphics to refresh your presentation, rest assured, we have you covered.
  • Can I wash my graphics?
    It is possible to machine wash all fabrics, however we urge caution and suggest that if machine washing, this should be done as a cold wash on a gentle cycle to avoid distorting the fabric. All fabrics can also be washed by hand, using a sponge and luke-warm water, however tide marks can be apparent on backlit fabrics when illuminated, so proceed with caution.
  • How long do displays take to assemble?
    Depending on the size and complexity of your display, we suggest you allow around 5-20 minutes set up time per display item.
  • Do you offer installation & dismantle services?
    If you require assistance with the installation and dismantle of your booth assets, we recommend talking with our customer service team via the 'Contact Us' page on the website.
  • What are modular displays?
    A modular trade show display is a versatile exhibit system comprised of individual components that can be easily assembled, disassembled, and reconfigured to fit various booth sizes and layouts. These components typically include modular panels, frames, connectors, and accessories such as shelves, lighting, and signage.
  • Does my display come with a warranty?
    Absolutely! All Imagine Display's hardware and graphics come with a 12-month manufacturer’s warranty. If you have additional questions, please feel free to reach out directly.
  • What fabric is the product made of and what is the method of printing?
    We exclusively utilise polyester fabric for all our graphics, employing a sophisticated printing technique known as dye sublimation. This method ensures vibrant, long-lasting colours and high-resolution imagery, resulting in visually stunning displays that effectively capture the attention of your audience.
  • What format can I supply my artwork?
    Our artwork templates provide all the relevant information, so you can provide artwork in the correct format, sizing and DPI.
  • My order arrived damaged, what do I do?
    If your order arrives damaged, we kindly request that you photograph the affected product and promptly notify a member of our dedicated team. Your satisfaction is of utmost importance to us, and we are committed to swiftly addressing any issues to ensure that you receive the highest level of service and product quality. Please contact our customer service team via the 'Contact Us' page on the website, so that we can assist you in resolving the situation efficiently and to your complete satisfaction.
  • Where does Imagine Displays ship to?
    Our products include shipping to capital cities within Australia. For regional or international deliveries, our customer service team will be able to assist. Please reach out via the contact us form for more information.
  • I’m unsure, is it possible to chat with a sales representative?
    If you are confused or unsure about product specific information, please reach out to a dedicated member of staff via the 'Contact Us' page.

Frequently Answered Questions 

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